Privacy Policy

At HexaEnergyOnline.com, your privacy is paramount. This policy details our practices for collecting, using, sharing, and securing your personal information when you visit our website or use our electricity services, including billing, payment plans, energy services, packages, and installment options. By using our services, you consent to these practices.

Information We Collect:

• Personal Information: We collect your name, contact details (email, phone), billing information, and other data needed for payments and service delivery.
• Usage Information: We gather data on your website and service interactions, including IP addresses, browser type, device details, and service usage statistics (related to energy services, packages, and installment billing).
• Cookies and Tracking Technologies: We use these to personalize content, improve service delivery (including billing and installment plans), and monitor website performance.

How We Use Your Information:

• Providing Services: Your data helps us deliver electricity, manage billing and installment plans, and provide customer support.
• Improving Services: We use your data to enhance user experience and conduct research for service and package improvements.
• Marketing: With your consent, we may send promotional emails about discounts and service updates. You can opt out anytime.
• Legal Compliance: We may use your information to comply with laws, resolve disputes, and enforce agreements.

Information Sharing:

• Service Providers: We may share your data with trusted third parties for billing, payment processing, and service delivery.
• Legal Obligations: We may disclose your information if legally required.

Data Security: We employ reasonable measures to protect your personal and payment data. However, no online system is entirely secure.

Your Rights:

• Access, Correction, or Deletion: You can access your personal data, request corrections, or request deletion of your information.
• Opt-Out of Marketing: Follow opt-out instructions in emails or contact us directly.
• Manage Cookies: Adjust your browser’s cookie settings.